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FAQs

In the following you can find our frequently asked questions that may help you with your question or problem.

-CAN I PLACE AN ORDER ON THE TELEPHONE?

Unfortunately we can’t accept orders on the telephone. However you can use our customer service on the phone for further questions about your order or general questions.

-HOW CAN I REDEEM A GIFT CARD OR A DISCOUNT CODE?

Please enter your gift card or discount code in the provided field on the right during the checkout of your order.

-CAN I DO A COLLABORATION WITH SHACK CLOTHING?

Yes, that’s possible. Please send us a short info, a portfolio and what kind of collaboration you’re interested in at: info@shackclothing.com
Please understand that we can’t respond to every request.

-WILL I RECEIVE FREE STICKERS WITH MY ORDER?

Every order you place at our store comes with free goodies, ranging from stickers, posters, postcards, etc.

-WHAT CAN I DO WHEN A PRODUCT IS SOLD OUT?

Please click on the size you’re looking for and enter your email address in the provided field „Notify me when this product is avilable“ on the respective product page.

-DO I NEED A CUSTOMER ACCOUNT TO PLACE AN ORDER?

A customer account / registration is not required to place an order. It can be helpful to view your order status, order history and enables a faster checkout the next time you place an order.

-WHAT SIZE SHOULD I ORDER?

For a detailed size information of each product please see the info tab „Size“ and the provided „Size Chart“ on every product page.

-CAN I CANCEL ANY OF THE ITEMS I JUST ORDERED?

Yes, if there has been a mistake with your order please contact us immediately after you’ve received an order confirmation mail and we will help you. As long as your order hasn’t left our warehouse yet this is no problem.

-I’VE RECEIVED AN INCOMPLETE ORDER – WHAT CAN I DO?

Even if making our best efforts, unfortunately this can happen sometimes. Please contact our customer service immediately and we will help you as fast as possible: info@shackclothing.com

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If you have any further questions please contact us at:

Mail: info@shackclothing.com

Phone: (+49) 2361 / 40 33 0 57
From Monday to Friday: 12:00pm – 10:00pm